Legal

Privacy Policy

Last updated October 2026

Veritas Logic AI complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) in how we collect, use, and disclose personal information.

1. Accountability

Veritas Logic AI is accountable for the personal information under its control. Questions, requests, or concerns about this policy or your data can be directed to our Privacy Officer (the owner of Veritas Logic AI) at info@veritaslogicai.com, by phone at (705) 413-3274, or by mail to Veritas Logic AI, 62 Mill Lake Trail, McDougall, Ontario P2A 2W9, Canada.

2. What we collect

When you call, text, or email us, or when your customers interact with an agent we've deployed for you, we collect information necessary to provide the service: names, phone numbers, email addresses, call transcripts, appointment details, and job-cost notes you or your callers provide. We only collect what's needed for the purposes described in this policy.

Website visits: we count visits and button clicks without cookies and without personal data. So we can tell which link brought a visitor (for example a social media post), your browser keeps a short tag for up to 30 days; it holds no personal data. Money calculator: the figures you type stay on your screen. Only if you ask us to send you your breakdown do we receive them, with your name, phone number and email (business name is optional). We use them to send your breakdown and follow up with you, and send news and offers only if you tick that box. You can ask us to delete them at any time.

Free sample takeoff: when you send one page for a free sample, we keep your name, business, trade, email, mobile number, internet address, a random tag your browser keeps for our site, and a fingerprint of the page, so each business gets one free sample. We text a one-time code to confirm the mobile number; that text is not marketing. The page itself is deleted 30 days after you send it and is never shared; the record is kept so the free sample stays one per business.

3. Consent

By calling, texting, emailing, or otherwise engaging with us or an agent we've deployed for you, you consent to the collection and use of the information you provide, for the purposes described here. Where we or a client's agent make outbound contact, we rely on your existing relationship with that business or on your own public business listing, consistent with Canadian anti-spam and telemarketing rules — and you can withdraw consent at any time (see Section 7).

4. How we use it

• To operate your agents — answering calls, booking appointments, logging expenses, and following up on leads.
• To improve the accuracy and reliability of the service.
• To communicate with you about your account.

We do not sell your data or your customers' data to third parties, and we do not use it for any purpose beyond what's described here without your consent.

5. Third-party processors

The service is built on top of infrastructure providers who process data on our behalf under their own security commitments, including voice AI platforms, database hosting, and telecom carriers used to place and receive calls and messages. Data is shared with these providers only as necessary to operate the service. Some of these providers store or process data outside Canada, including in the United States, where it may be accessed under the laws of that country.

QuickBooks Online: if you connect your QuickBooks, Ellie sends the invoices, payments and expenses she records into your QuickBooks company. To do that we read only what's needed to file them there (your accounts, tax codes, customers and vendors). The keys QuickBooks gives us are stored encrypted. Ellie only adds new records; she never deletes anything in your books. You can disconnect at any time: with the link we give you (which deletes the keys we stored) or from your QuickBooks settings (which cancels them).

Google Drive: if you connect your Google Drive, we ask Google for one permission only: access to the files our service creates (Google calls it “drive.file”). We cannot see, open or change any other file in your Drive. The back office saves the reports and lists you ask for into a folder called “Veritas Logic AI” in your Drive. The key Google gives us is stored encrypted. You can disconnect at any time: with the link we give you (which deletes the key we stored) or from your Google Account (Security > Your connections to third-party apps). Veritas Logic AI’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We do not use data from your Google account to train AI models, we do not sell it, and no person at Veritas Logic AI reads it unless you ask us to for support, it is needed for security, or the law requires it.

Microsoft Outlook: if you connect your Microsoft 365 / Outlook account, we ask only for permission to read and write your calendar bookings and send emails you approve. The refresh token Microsoft gives us is stored encrypted, and you can disconnect at any time with the link we give you or from your Microsoft account settings.

Calling Skye: when you call us, what is said on the call is turned into text so we can answer you and follow up.

6. Data retention

We retain call records, transcripts, and job data for as long as your account is active, and for a reasonable period afterward for legal and accounting purposes, then securely delete or anonymize it. You can request deletion of your data sooner by contacting us.

7. Your choices, and correcting or accessing your information

If you receive an outbound call or message from us and want to stop, you can say so on the call, reply STOP to a text message, or contact us directly — calls and texts stop right away, and email unsubscribes are processed within 10 business days, as Canadian anti-spam law requires. You have the right to request access to the personal information we hold about you, and to request that inaccurate or outdated information be corrected. Business owners can request a copy, correction, or deletion of their account's data at any time by contacting us.

8. Security

We use industry-standard measures to protect data in transit and at rest, appropriate to its sensitivity, including encryption and access controls limiting who and what can reach it. No system is completely secure, and we can't guarantee absolute security of information transmitted to us.

9. If something goes wrong

If we become aware of a security incident involving your personal information that poses a real risk of significant harm, we will notify the Office of the Privacy Commissioner of Canada and affected individuals as soon as feasible, and keep a record of the incident as required by law.

10. Filing a complaint

If you have a concern about how we've handled your personal information, contact us first at info@veritaslogicai.com and we'll address it directly. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected here with an updated date above.

12. Contact

Questions about this policy can be sent to info@veritaslogicai.com, or by mail to Veritas Logic AI, 62 Mill Lake Trail, McDougall, Ontario P2A 2W9, Canada.